Hi, I'm Ryan.

Systems Thinker
Big Dreamer
Curious Human
Product Designer

I specialize in internal tools and enterprise UX. 
I turn complex workflows into systems people actually enjoy using.

Selected work

From fragmented returns to one accountable system

Designing a unified returns and logistics platform that consolidated 7 disconnected tools and saved warehouse returns employees an estimated 6 –8 hours per week.

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02.

AI Assisted Quality Assurance

Consolidating a messy workflow into a single efficient review tool

Incorporating AI into a new streamlined suite to get a true picture of how the customer service team is performing, and increasing capacity for the team reviewing them 4 - 5x.

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03.

Customer Chat Update

Bringing accessibility and quality of life features to customer service chat

A refreshed UI and evidence based features help the customer service team be more effective in their daily tasks resulting in faster resolutions and happier customers.

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Systems ThinkerBig DreamerCurious HumanProduct Designer

Selected work

From fragmented returns to one accountable system

Consolidating a messy workflow into a single efficient review tool

Bringing accessibility and quality of life features to customer service chat

Systems Thinker
Big Dreamer
Curious Human
Product Designer